What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit ResumeLoom. They help us provide you with a better experience by remembering your preferences, analyzing how you use our platform, and enabling essential features.

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. This policy explains what these technologies are and why we use them, as well as your rights to control our use of them.

Types of Cookies We Use

Strictly Necessary Cookies

Always Active

These cookies are essential for ResumeLoom to function properly and cannot be disabled. They do not store any personally identifiable information.

What they do:

Maintain your secure login session and authentication state
Remember your cookie consent preferences
Enable core resume builder functionality
Protect against CSRF attacks and ensure security
Store temporary session data while you build your resume

Analytics & Performance Cookies

These cookies help us understand how visitors interact with ResumeLoom to improve our service and user experience.

PostHog Analytics:

Track anonymous page views and navigation patterns
Measure feature usage and adoption rates
Analyze user interactions with the resume builder
Monitor site performance and error rates
Conduct A/B testing to improve the platform
Generate aggregated usage statistics

PostHog cookies begin with 'ph_' and are retained for up to 1 year

Functional Cookies

These cookies enable enhanced functionality and personalization.

What they do:

Remember your theme preference (light/dark mode)
Save your resume builder preferences and settings
Store your selected template choices
Remember language and regional preferences
Enable feature flags for beta features you've opted into

Payment Processing Cookies

These cookies are set by our payment processor to ensure secure transactions.

Stripe Cookies:

Enable secure payment processing
Prevent fraudulent transactions
Remember payment method preferences
Comply with financial regulations

Stripe cookies are only set when you interact with payment features

Specific Cookies We Use

Cookie Name	Provider	Purpose	Expiry	Type
next-auth.session-token	ResumeLoom	Maintains your secure login session	30 days	Necessary
next-auth.csrf-token	ResumeLoom	Security token to prevent CSRF attacks	Session	Necessary
theme	ResumeLoom	Stores your theme preference (light/dark)	1 year	Functional
cookieConsent	ResumeLoom	Stores your cookie consent preferences	1 year	Necessary
ph_[unique_id]	PostHog	Analytics and feature usage tracking	1 year	Analytics
__stripe_mid	Stripe	Payment fraud prevention	1 year	Payment
__stripe_sid	Stripe	Payment session management	30 minutes	Payment

Third-Party Services

ResumeLoom integrates with the following third-party services that may set their own cookies:

PostHog (Product Analytics)

We use PostHog to understand how users interact with ResumeLoom, helping us improve features and user experience. PostHog collects anonymized usage data including page views, feature interactions, and user journeys.

Learn more: PostHog Privacy Policy

Stripe (Payment Processing)

We use Stripe to process payments securely. Stripe sets cookies to prevent fraud, manage payment sessions, and comply with financial regulations. These cookies are only set when you interact with payment features.

Learn more: Stripe Privacy Policy

Cloudflare R2 (Content Delivery)

We use Cloudflare R2 for storing and delivering user-uploaded content like photos. Cloudflare may set performance cookies to optimize content delivery.

Learn more: Cloudflare Privacy Policy

Vercel (Hosting & Performance)

Our platform is hosted on Vercel, which may set technical cookies for performance monitoring and edge function execution.

Learn more: Vercel Privacy Policy

Managing Your Cookie Preferences

Cookie Consent Settings

You can manage your cookie preferences at any time:

Click the cookie settings icon in the footer
Choose which categories of cookies to accept
Your preferences will be saved for future visits

Note: Disabling certain cookies may impact functionality

Browser Settings

You can also control cookies through your browser:

Chrome: Settings → Privacy and security → Cookies
Firefox: Settings → Privacy & Security → Cookies
Safari: Preferences → Privacy → Manage Website Data
Edge: Settings → Cookies and site permissions

Opting Out of Analytics

To opt out of PostHog analytics tracking specifically:

Use the cookie consent settings to disable Analytics cookies
PostHog will stop collecting data about your usage
You can also use browser extensions that block analytics tracking
Your opt-out preference will be respected across all sessions

Data Retention

Cookie data is retained for different periods depending on its purpose:

Session cookies: Deleted when you close your browser
Authentication cookies: Up to 30 days for convenience
Preference cookies: Up to 1 year to remember your settings
Analytics cookies: Up to 1 year for trend analysis
Consent cookies: 1 year to remember your preferences

Legal Compliance

Our cookie usage complies with:

GDPR (EU): We obtain consent before setting non-essential cookies for EU users
CCPA (California): California residents can opt-out of sale of personal information
ePrivacy Directive: We comply with EU cookie consent requirements
PECR (UK): We follow UK privacy and electronic communications regulations

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes:

We will update the "Effective Date" at the top of this policy
For material changes, we will notify you via email or platform notification
Your continued use after changes constitutes acceptance of the updated policy
We encourage you to review this policy periodically

Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Email: hello@resumeloom.com
Contact Form: resumeloom.com/contact
Privacy Inquiries: hello@resumeloom.com

When contacting us about cookies, please include:

Your browser type and version
Any specific cookies you're concerned about
Your location (for applicable privacy laws)

Do Not Track Signals

ResumeLoom respects Do Not Track (DNT) browser signals. When we detect a DNT signal:

We will not set analytics cookies
PostHog tracking will be disabled
Only essential cookies required for functionality will be used
Your DNT preference overrides other cookie consent settings