1. Agreement to Terms

By accessing or using ResumeLoom ("Service," "Platform," "we," "us," or "our"), you ("User," "you," or "your") accept and agree to be bound by these Terms of Service ("Terms") and all applicable laws and regulations. If you do not agree to these Terms, you are prohibited from using or accessing this Service.

These Terms constitute a legally binding agreement between you and ResumeLoom. By using our Service, you represent that you have the legal capacity to enter into this agreement.

2. Eligibility and Age Requirements

Age Restrictions

United States: You must be at least 13 years old to use this Service
European Union/UK: You must be at least 16 years old to use this Service
Other Jurisdictions: You must meet the minimum age required by your local laws

If you are under 18 (or the legal age of majority in your jurisdiction), you may only use this Service with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

3. Description of Service

ResumeLoom is a comprehensive online resume building platform that provides:

Professional resume creation and editing tools with 40+ templates
AI-powered content enhancement and optimization
ATS (Applicant Tracking System) compatibility analysis
Cover letter generation with job-specific customization
PDF export functionality with multiple generation strategies
Cloud storage for multiple resume versions and profiles
Resume parsing and import capabilities
Portfolio creation and public sharing features
Premium templates and advanced features via subscription

4. User Accounts and Responsibilities

Account Creation and Accuracy

You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy. Providing false information constitutes a breach of these Terms and may result in immediate termination of your account.

Account Security

You are solely responsible for:

Maintaining the confidentiality of your password and account
All activities that occur under your account
Immediately notifying us of any unauthorized use or security breach
Ensuring your account information remains current and accurate

User Responsibilities for Content

You are solely responsible for:

The accuracy and legality of all content you create or upload
Ensuring your content does not infringe on any third-party rights
Compliance with all applicable employment and anti-discrimination laws
The consequences of using AI-generated content in job applications
Backing up your important data (we recommend regular exports)

5. Payment Terms, Subscriptions, and Refunds

Billing and Payment Policies

Subscription Plans

Free Tier: Limited features and templates
Premium Monthly: Billed monthly, cancel anytime

Billing Practices

All payments are processed securely through Stripe
Subscriptions automatically renew unless cancelled
Prices are subject to change with 30 days notice
Applicable taxes will be added based on your location
Failed payments may result in service suspension

Refund Policy

7-Day Money-Back Guarantee: Full refund within 7 days of initial subscription
No refunds for: Partial months, used services, or after 7 days
Cancellation: Cancel anytime; access continues until end of billing period
Disputes: Contact hello@resumeloom.com within 30 days

Promotional Offers

Promotional pricing is valid only for the specified period. After promotion ends, regular pricing applies unless cancelled.

6. Acceptable Use Policy and Code of Conduct

You agree to use ResumeLoom only for lawful purposes and in accordance with these Terms. You specifically agree NOT to:

Prohibited Activities

Violate any applicable laws or regulations
Infringe intellectual property rights
Upload malware, viruses, or harmful code
Attempt unauthorized system access
Engage in data mining or scraping
Use the service for spam or phishing
Create false or misleading information
Harass, abuse, or harm others

Content Restrictions

No hate speech or discriminatory content
No sexually explicit material
No violent or threatening content
No defamatory statements
No confidential information of others
No impersonation of individuals/entities
No false professional credentials
No content violating privacy rights

Enforcement: Violations may result in content removal, account suspension, termination, and potential legal action. We reserve the right to investigate and take appropriate action against any violations.

7. Content License and Intellectual Property

Your Content Rights and License Grant

You retain all ownership rights to your original content. However, by using our Service, you grant ResumeLoom:

A worldwide, non-exclusive, royalty-free license to use, store, and process your content
The right to display your content to you and those you share it with
The right to create backups and cached versions for service reliability
The right to analyze aggregated, anonymized data for service improvement

This license terminates when you delete your content or account, except where required for legal compliance or cached/backup copies (which will be deleted within 90 days).

Our Intellectual Property

The Service, including all templates, designs, code, graphics, logos, and functionality, is owned by ResumeLoom and protected by copyright, trademark, and other intellectual property laws. You may not:

Copy, modify, or create derivative works of our templates for commercial use
Reverse engineer, decompile, or disassemble any part of the Service
Remove any proprietary notices or labels
Use our trademarks without written permission
Resell or redistribute our premium templates

Content Moderation and Removal Rights

We reserve the right, but not the obligation, to:

Monitor, review, or edit user content
Remove content that violates these Terms or applicable laws
Suspend or terminate accounts for repeated violations
Disclose content when required by law or court order
Preserve content for legal or compliance purposes

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to our data practices as described in the Privacy Policy.

We comply with applicable data protection laws including GDPR, CCPA, and other regional privacy regulations. You have rights regarding your personal data as described in our Privacy Policy.

9. Third-Party Services and Links

Third-Party Integrations

Our Service integrates with various third-party services:

AI Services: OpenAI, Google Gemini, Anthropic Claude
Payment Processing: Stripe
Authentication: Google OAuth
Storage: Cloudflare R2
Analytics: PostHog

Disclaimer: We are not responsible for the practices, content, or services of third parties. Use of third-party services is at your own risk and subject to their terms and policies.

10. Disclaimers and Warranties

DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
NON-INFRINGEMENT OF THIRD-PARTY RIGHTS
ACCURACY, RELIABILITY, OR COMPLETENESS
UNINTERRUPTED OR ERROR-FREE SERVICE
SECURITY OR FREEDOM FROM VIRUSES

AI-Generated Content Disclaimer

AI features are provided for assistance only. We do not guarantee:

Accuracy or appropriateness of AI-generated content
Success in job applications using our Service
ATS compatibility despite our analysis tools
Compliance with specific employer requirements

You are solely responsible for reviewing, editing, and verifying all content before use.

No Professional Advice

ResumeLoom does not provide professional career counseling, legal advice, or employment guarantees. The Service is a tool to assist in resume creation, not a substitute for professional guidance.

11. Limitation of Liability

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RESUMELOOM AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR:

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
DAMAGES RESULTING FROM UNAUTHORIZED ACCESS OR USE OF THE SERVICE
INTERRUPTION, SUSPENSION, OR TERMINATION OF SERVICE
CONTENT OR CONDUCT OF ANY THIRD PARTY ON THE SERVICE
ANY EMPLOYMENT OUTCOMES OR CAREER DECISIONS

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE PAST TWELVE (12) MONTHS OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

Some jurisdictions do not allow limitation of certain damages, so some limitations may not apply to you.

12. Indemnification

You agree to defend, indemnify, and hold harmless ResumeLoom and its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

Your violation of these Terms of Service
Your use or misuse of the Service
Your violation of any third-party rights
Your content or information you provide
Your violation of any applicable laws or regulations

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim.

13. Dispute Resolution and Arbitration

MANDATORY ARBITRATION AGREEMENT

Please read this section carefully. It affects your legal rights.

Agreement to Arbitrate

You and ResumeLoom agree that any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration, except as otherwise provided herein. This includes disputes arising before the effective date of these Terms.

Arbitration Process

Arbitration will be conducted by JAMS under its Streamlined Arbitration Rules
Arbitration will be held in San Francisco, California or via video conference
The arbitrator's decision will be final and binding
Each party bears its own costs unless the arbitrator determines otherwise

CLASS ACTION WAIVER

YOU AND RESUMELOOM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Exceptions to Arbitration

Claims for injunctive or equitable relief regarding intellectual property
Small claims court actions within its jurisdiction
Claims that cannot be arbitrated under applicable law

30-Day Opt-Out Right

You may opt out of arbitration by sending written notice to hello@resumeloom.com within 30 days of first accepting these Terms. Include your name, address, and clear statement of opt-out intent.

14. Termination

Termination by ResumeLoom

We may suspend or terminate your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to:

Breach of these Terms of Service
Request by law enforcement or government agency
Extended period of inactivity
Non-payment of fees
Fraudulent or illegal activity

Termination by You

You may terminate your account at any time by:

Using the account deletion feature in your settings
Contacting us at hello@resumeloom.com
Cancelling any active subscriptions

Effect of Termination

Upon termination:

Your right to use the Service ceases immediately
We may delete your account and content after 30 days
Paid subscription fees are non-refundable (except as stated in refund policy)
Provisions that should survive termination will remain in effect

15. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms arising from circumstances beyond its reasonable control, including but not limited to:

Acts of God, natural disasters, or severe weather
War, terrorism, riots, or civil unrest
Government actions, sanctions, or embargoes
Pandemic, epidemic, or public health emergency
Labor disputes or strikes
Infrastructure failures or cyberattacks

The affected party must promptly notify the other party and use reasonable efforts to mitigate the impact.

16. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California, and waive any objection to such jurisdiction or venue.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

17. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and ResumeLoom regarding the Service.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that comes closest to the intent of the original.

Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations without restriction. Any attempted assignment in violation of this section is void.

No Third-Party Beneficiaries

These Terms are for the benefit of the parties only and do not create any third-party beneficiary rights.

Survival

Provisions relating to intellectual property, indemnification, disclaimers, limitation of liability, dispute resolution, and general provisions shall survive termination of these Terms.

18. Changes to Terms

Notification of Changes

We reserve the right to modify these Terms at any time. When we make material changes, we will:

Update the "Effective Date" at the top of these Terms
Send email notification to registered users at least 30 days before changes take effect
Display a prominent notice on our website and in user dashboards
Provide a summary of key changes

Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you disagree with the changes, you must stop using the Service and may terminate your account.

19. Export Controls and Compliance

You agree to comply with all applicable export and import laws and regulations. You represent that you are not:

Located in a country subject to U.S. embargo
On any U.S. government list of prohibited or restricted parties
Using the Service for any prohibited end use

20. Contact Information

How to Reach Us

If you have any questions about these Terms of Service, please contact us:

General Inquiries: hello@resumeloom.com

Legal Matters: hello@resumeloom.com

Privacy Concerns: hello@resumeloom.com

Arbitration Opt-Out: Send written notice within 30 days to hello@resumeloom.com